Frequently Asked Questions and Answers

The Bike & Hike day pass is valid all day, including bike transport, on the following Andermatt+Sedrun+Disentis facilities:

• Gütsch-Express

• Schneehüenerstock-Express

• Cuolm da Vi

• Caischavedra

• SB Gendusas

• Note: The Gemsstock aerial tramway (Andermatt-Gurschen, Gurschen-Gemsstock) is not in operation in summer.

• No, this ticket does not include the Matterhorn Gotthard Bahn.

• Separate tickets must be purchased for passenger and bike transportation on the Matterhorn Gotthard Railway route. Please note that reservations may be required for bicycles.

• No, the ski passes (regardless of the number of days) are personal and in no case transferable.

• For Andermatt-Sedrun-Disentis day tickets and single and return trips, the family discount is only granted at the ticket office.

• The family discount is granted for three or more paying people, including at least one and a maximum of two adults and at least one child or young person.

With the Epic Pass, you have access to Andermatt-Sedrun as well as to Vail Resorts' leading ski areas worldwide, including Whistler Blackcomb, Vail, Breckenridge, and Park City. The Epic Pass also provides access to European partner resorts such as Crans Montana and Verbier 4 Vallées in Switzerland, Les 3 Vallées in France, Skirama Dolomiti in Italy, and Ski Arlberg in Austria. Starting from the winter season 25/26, the Epic Pass also grants access to the lifts in Disentis. The Matterhorn Gotthard Bahn is not included. For more information about the Epic Pass in Andermatt-Sedrun, click here. Epic Passes are non-refundable, except as stated in the Epic Coverage terms.

Epic Pass Holders who wish to ski or ride at Andermatt-Sedrun-Disentis (ASD) must bring proof of valid pass and a valid photo ID to any ticket window at Andermatt, Sedrun or Disentis to receive an ASD access card. While at the ticket window, Pass Holders will have the opportunity to purchase an upgrade with access to the Matterhorn Gotthard Bahn train, connecting ASD, for an exclusive price.

• Up to 7 consecutive days: CHF 50.00

• Unlimited for the 23/24 winter season: CHF 150.00

Train access must be purchased at the time of the pass issuance to secure the above prices. Single day and one-way tickets can be purchased from Matterhorn Gotthard Bahn at public transport prices at train station ticket machines.

• Yes, we accept Reka Check and Rekacard at the cash desks.

• If you want to pay online with Rekacard, you need to register with Reka. Then you can also use it to pay on our website.

• We do not offer this payment method in the app.

You can redeem the discount code on the shopping cart page. Please note that the code is case sensitive and does not contain special characters. Also, most discount codes only work with one item in the shopping cart. Please place individual orders for multiple tickets.

Have you set up 3D Secure on your credit card? If not, we cannot accept the payment for security reasons. Try another option or set up 3D Secure with your provider.

• If your TWINT payment is not working, it may be due to technical issues, maintenance, or service outages. You can check the current status of TWINT here.

• According to the GTC's point 4.2.8, a refund of the half-price pass is excluded in any case.

• You can find the corresponding GTC's here.

In the event of an officially ordered closure of the entire Andermatt+Sedrun+Disentis ski area as a result of an epidemic or pandemic by the end of the 2023/24 winter season, annual passes will be refunded on a pro rata basis depending on the number of official closure days, with the following value distribution of the annual pass applying:

• If the closure occurs by 14.12.2024 and lasts until the end of the 2024/25 winter season: 80% refund of the purchase price.

• If the closure occurs between 15.12.2024 and 12.01.2025 and lasts until the end of the 2024/25 winter season: 60% refund.

• If the closure occurs between 13.01.2025 and 09.02.2025 and lasts until the end of the 2024/25 winter season: 30% refund.

• If the closure occurs between 10.02.2025 and 28.02.2025 and lasts until the end of the 2024/25 winter season: 10% refund.

• If the closure occurs after 01.03.2025: no refund entitlement.

The refund must be requested in writing within 30 days of the end of the 2023/24 winter season and will be made within 30 days of receipt of the refund request.

In the event of accident or illness, the following applies in accordance with the GTCs point 7.9.2: The refund period for annual tickets extends until 28.02. of the respective season and ceases at the latest at the end of the winter season of the validity period. After these dates, there is no longer any entitlement to a refund. If the ski passes or season tickets are used again after the illness or accident, the entitlement to a refund also lapses.

You can find the terms and conditions here.

For our lost property office, contact +41 58 200 68 68 or send an email to info@asd-marketing.ch.

The opening and operating times of the mountain railways can be found here.

Dogs travel free of charge on the Andermatt-Sedrun-Disentis mountain railroads, just take them with you! Info: A separate ticket must be purchased for dogs on the Matterhorn-Gotthard Railway!

The overview of all webcams in the ski areas and villages can be found here.

Here you will find the interactive winter map.