Do you need information? Here you will find the answers to the most frequently asked questions.
Single journeys (such as Andermatt-Gütsch) are only sold at the ticket office or at the ticket machines and not online.
No, the ski passes (regardless of the number of days) are personal and in no case transferable.
The family discount is automatically deducted in the online shop or is also available at the checkout.
The family discount is granted for three or more paying persons, of which at least one and no more than two adults and at least one child or young person.
With the Epic Pass, enjoy access to Andermatt-Sedrun in addition to Vail Resorts’ premier destination mountain resorts around the world including Whistler Blackcomb, Vail, Breckenridge, and Park City. The Epic Pass also provides European access to partner resorts including Verbier4Vallées in Switzerland, Les 3 Vallées in France, Skirama Dolomiti in Italy and Ski Arlberg in Austria.
The Epic Pass does not currently provide access to Disentis and Matterhorn Gotthard Bahn. You can find more information on Epic Pass access at Andermatt-Sedrun here.
Epic Passes are non-refundable except as set forth in the Epic Coverage terms and conditions.
Yes, we accept Reka Check and Rekacard at the checkouts. Only the Rekacard works as an online payment method.
You can redeem the discount code on the shopping cart page. Please note that the code is case sensitive and does not contain special characters. Also, most discount codes only work with one item in the shopping cart.
Have you set up 3D Secure on your credit card? If not, we cannot accept the payment for security reasons. Try another option or set up 3D Secure with your provider.
If your Twint payment does not work, this may be due to a technical fault, maintenance work or service outages. You can check the current status of Twint here: www.twint.ch/wartungsarbeiten/
According to the GTC's point 4.2.8, a refund of the half-price pass is excluded in any case. You can find the corresponding GTC's here.
In accordance with GTC point 4.3.8, in the event of an officially ordered closure of the entire Andermatt+Sedrun+Disentis ski area as a result of an epidemic or pandemic until the end of the 2022/23 winter season, annual passes will be refunded on a pro rata basis depending on the number of official closure days, with the following distribution of the value of the annual pass applying:
If the closure takes place by 17.12.2022 and lasts until the end of the winter season 2022/23: 80 % refund of the purchase price.
If the season ticket is closed between 18.12.2022 and 13.01.2023 and lasts until the end of the winter season 2022/23: 60 % refund of purchase price.
If the closure takes place between 14.01.2023 and 10.02.2023 and lasts until the end of the winter season 2022/23: 30 % refund.
If the closure takes place between 11.02.2023 and 28.02.2023 and lasts until the end of the winter season 2022/23: 10 % refund.
If the closure takes place after 28.02.2023: no claim for refund.
Refunds must be requested in writing within 30 days of the end of the 2022/23 winter season and will be made within 30 days of receipt of the refund request.
In the event of accident or illness, the following applies in accordance with the GTCs point 7.9.2: The refund period for annual tickets extends until 28.02. of the respective season and ceases at the latest at the end of the winter season of the validity period. After these dates, there is no longer any entitlement to a refund. If the ski passes or season tickets are used again after the illness or accident, the entitlement to a refund also lapses.
You can find the terms and conditions here.
Dogs travel free with us, just take him along!
Do you need more information or did you not find the answer?
Contact us during opening hours by e-mail or by phone on +41 58 200 68 68.